iTaskmate Features
- Manage all steps from task/event creation, evaluation, resolution, closing to quality control;
- Create an underlying knowledge base for future use;
- Interact directly with task owners, task resolvers and managers using automated notification systems, email or SMS;
- Include text and voice descriptions, documents and multimedia at any stage of the task management process;
- Acquire external opinions of subject matter experts if required, and collect linked responses;
- Create and manage business areas with independent security levels;
- Reallocate tasks between business units or organisations;
- Create tasks manually or automatically with automated alerts;
- Log securely all actions taken during the task management process for detailed audit;
- Provide detailed reports and data export to other systems;
- Create full organisational structure with roles, groups and security access levels;
iTaskmate Benefits
- Efficiency savings from standardising service management processes (based on industry best practice standards) across the enterprise and providing automation based on pre-defined conditions;
- Improving resource efficiency by empowering customers to use the self-service functionality. For example, customers can log and track their enquiries and track progress resolution;
- Proactive and effective management by providing trends analysis;
- Protecting business by logging events and their history and enforcing actions on events which belong to the specific risk groups;
- Allowing for distributed resolution processes from any place and any time - including collaboration across the organization or international outsourcing of controls and processes.
iTaskmate can be either installed within your IT environment or provided as a service for a monthly operational fee.
iTaskmate Applications
- Help Desk, Customer Service and Call Centres
- Internal Business Support Units (HR, Finance, Maintenance, Property or IT)
- Maintenance Support Units
- Legal Practices, Insurance and Financial Services
- Student support services at universities and schools
- Health and welfare support centres
- Any other application focused on improving task/event management process, including precise allocation and alerting, tracking, timely processing and auditing.
iTaskmate
Improve and streamline services to your staff and customers
Driven by cost efficiency pressures and service quality demands, organisations are looking to streamline and improve internal business processes. iTaskmate is an ideal tool to achieve this goal with ease, providing simple and powerful control over operational business tasks.
iTaskmate enables organisations of all sizes to transform the way they deal with task or event management processes – delivering instant customer satisfaction and quality of service. Task (incident, problem, change, task, event or information) processing automation and service management are streamlined throughout the whole enterprise on a local and/or global scale – including outsourcing.
Solutions
JSA - Job Services Australia case management solution: iJob
DES - Disability Employment Services case management solution: iJob UK Welfare to Work and FND case management solution: iJob LMS - Learning Management System My Tutor eLearning solution Complex assessment solution with Assessment MasterAssessment Master
iJob Software
iTaskmate
CloudPC
My Tutor
CarYard
Radix
2X Server
Assessment Master delivers a revolutionary new approach to electronic assessments and e-Learning as opposed to ordinary e-Learning systems. In order to provide high quality learning and meaningful assessments, it is not enough to simply assess someone through a number of multiple choice questions or present them with a number of semi-static screens. In the new learning paradigm it is essential to teach and assess how one handles situations, uses functions and synthesises knowledge and experience in order to achieve the outcome and deliver new value.
SoNET Systems has built the innovative iJob software to support and automate the business of Job Services Australia providers. The only way for providers to meet the challenge of delivering more outcomes and to increase service quality is to improve the effectiveness of their consultants. iJob is a simple, easy to use solution that perfectly integrates with Government systems providing a seamless and unique working environment for the consultants. It relieves them from mundane and repetitive tasks and ensures at the same time business process uniformity across the organisation and full compliance with government legal and audit requirements.
Driven by cost efficiency pressures and service quality demands, organisations are looking to streamline and improve internal business processes. iTaskmate is an ideal tool to achieve this goal with ease, providing simple and powerful control over operational business tasks.
iTaskmate enables organisations of all sizes to transform the way they deal with task or event management processes – delivering instant customer satisfaction and quality of service.
Many services essential to your business are now outsourced. You no longer employ mechanics to maintain the company vehicles, staff to run the canteen or cleaners to keep the place tidy - so why do you need a large in-house IT team to run your ICT department? It's the functionality and provision of information for your staff to do their jobs that's important - not where or how it's done!
CloudPC gives you your current ICT capabilities and much more, but without the need for you to own and manage it.
Today's companies are knowledge driven organizations in which employees' knowledge and skills are the most precious assets. Without systematic learning and constant improvement of staff skills, an enterprise would quickly lose its competitive edge and wouldn't be able to follow the fast pace of change in the local and global business environment.
CarYard System is the software purpose-built for Motor Car Traders. It covers all critical business management functions of the business from sales, advertising, stock management to accounting and financial reporting. With built in capabilities to support e-commerce and direct advertising this is the state of the art program.
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